Return

At Luxorify, we believe in providing our customers with the best shopping experience possible. That's why we offer a 30 day return policy on all eligible products. We understand that sometimes, despite our best efforts, a product may not meet your expectations. Our return policy is designed to make the process as smooth and hassle-free as possible.

Here's what you need to know about our 30 day return policy:

1. Eligibility: Our return policy applies to all products that are in their original condition and packaging. Please ensure that the item is unused, undamaged, and includes all original accessories and documentation.

2. Timeframe: You have 30 days from the date of purchase to initiate a return. After this period, unfortunately, we cannot accept returns or offer refunds.

3. Return Process: To initiate a return, simply contact our customer support team (info@luxorify.org) within the 30 day timeframe. They will guide you through the process and provide you with a return authorization number. Please note that returns without a valid authorization number may not be accepted.

4. Refunds: Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued in the original form of payment. Please allow up to 7 business days for the refund to reflect in your account.

5. Non-Refundable Items: Certain items are not eligible for return or refund due to hygiene reasons or other restrictions. These items will be clearly marked on our website and in the product description.

6. Shipping Costs: Please note that shipping costs are non-refundable. If you received free shipping on your order, the cost of shipping will be deducted from your refund.

7. Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support team immediately. We will arrange for a replacement or refund, depending on the situation.

8. International Returns: For international orders, the customer is responsible for any return shipping costs, as well as any customs fees or taxes associated with the return.

9. Customer Satisfaction: Your satisfaction is our top priority. If you have any questions or concerns about our return policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure that you have a positive shopping experience with Luxorify.

Thank you for choosing Luxorify. We appreciate your business and look forward to serving you again in the future.